Privacy Policy

Effective Date: April 9, 2026

At Braineo, privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices available to visitors and customers who use thebraineo.com.

Braineo is an online publishing brand that offers digital printable products through its website and printed paperback books through Amazon. By using the Braineo website, signing up for the newsletter, or purchasing digital products through the site, you agree to the practices described in this Privacy Policy.

1. Who We Are

Braineo is a digital-first puzzle publishing brand. Through thebraineo.com, Braineo offers printable puzzle products, shares blog content, and provides email updates through its newsletter. Printed paperback books are sold through Amazon.

If you have questions about this Privacy Policy or how your information is handled, you can contact:

Braineo
Email: hello@thebraineo.com
Website: thebraineo.com

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

This includes information you choose to submit to us, such as:

your name
your email address
information submitted during checkout
newsletter signup information
messages you send through support or contact inquiries

Order and Purchase Information

When you purchase a digital product through the Braineo website, we may receive information related to your order, such as:

the product purchased
transaction and order details
the email address used for delivery
fulfillment and download-related information

Payments for digital products on the Braineo website are processed through PayPal.

Download and Fulfillment Information

Because Braineo sells digital products, we may collect and store information needed to deliver those products, including:

purchase confirmation details
download access records
delivery timing and fulfillment information

Digital products are delivered by email download link. That link remains active for 24 hours after the first download.

Automatically Collected Information

Like many websites, Braineo and its service providers may automatically collect certain technical and usage information, including:

IP address
browser type
device type
operating system
referral source
pages viewed
approximate geographic information
general browsing behavior
analytics and cookie-related data

3. How We Collect Information

We collect information in several ways, including when you:

browse the website
sign up for the newsletter
purchase a digital product
receive a download link
contact Braineo for support
interact with the site through cookies, analytics tools, or platform functionality

4. How We Use Information

We use information for purposes such as:

processing orders
delivering digital products and download links
sending purchase confirmations and other transactional emails
providing customer support
managing newsletter subscriptions
sending updates about new releases, blog posts, and related announcements
improving website performance, products, and customer experience
understanding visitor behavior and site performance through analytics
maintaining site security and preventing misuse
complying with legal, tax, and operational obligations

5. Newsletter and Email Communications

Braineo offers a newsletter signup through the website. If you subscribe, you may receive emails about:

new product launches
blog posts
selected updates from Braineo
occasional promotional content related to the brand

Newsletter emails are sent through Squarespace.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, Braineo may still send transactional or service-related emails when necessary, such as:

order confirmations
download delivery emails
customer service responses
important updates related to purchases or policies

6. Payments

Digital product purchases made through the Braineo website are processed through PayPal. Payment information is handled by PayPal in accordance with its own policies and security practices.

Braineo does not directly store full payment card details on its own website.

7. Digital Product Delivery

After a purchase is completed, digital products are delivered by email through a download link. To manage delivery, product access, and customer support, Braineo may store information related to:

the purchased product
the email used for delivery
order fulfillment
download access timing

For product security and fulfillment purposes, the download link remains active for 24 hours after the first download.

8. Cookies and Analytics

Braineo uses cookies, analytics tools, and similar technologies to understand how visitors use the site and to improve the overall experience.

These tools may help us understand:

which pages are visited
how visitors arrive at the site
which products or content receive the most engagement
general device, browser, and usage patterns
website performance over time

Braineo uses Squarespace analytics, and Squarespace may use related analytics and tracking technologies as part of the website platform.

You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the site function.

9. Third-Party Services and Links

Braineo uses and links to third-party services and platforms, including:

Squarespace for website hosting, site functionality, ecommerce support, and newsletter delivery
PayPal for payment processing
Amazon for printed paperback book sales
social media platforms such as Instagram and Pinterest

When you click through to external websites or use third-party services, your information may be governed by the privacy practices of those third parties rather than by this Privacy Policy. Braineo is not responsible for the content, privacy practices, or terms of third-party websites or platforms.

10. How Long We Keep Information

Braineo keeps personal information for as long as reasonably necessary to:

fulfill purchases
deliver products
maintain support records
manage subscriptions
keep business and tax records
improve the website and customer experience
meet legal and operational requirements

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

Braineo takes reasonable steps to protect personal information through secure service providers, platform-level protections, and practical access controls appropriate for an online publishing business.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

12. Your Choices

You may choose to:

unsubscribe from marketing emails at any time
limit cookies through your browser settings
contact Braineo to request access, correction, or deletion of personal information, where appropriate

If you would like to make a privacy-related request, contact: hello@thebraineo.com

Braineo may need to verify certain details before responding to specific requests.

13. Children’s Privacy

Braineo does not knowingly collect personal information directly from children under the age of 13 without appropriate consent or legal basis.

If you believe that a child has submitted personal information through the website, please contact hello@thebraineo.com, and we will review the matter promptly.

14. International Use

Braineo operates as an online brand and may serve visitors and customers from different countries. By using the site, you understand that your information may be processed through service providers and platforms that operate in more than one country.